Privacy notice 

What we collect

When you book a consultation or send an enquiry we collect your name, email address, phone number, the type of matter and the short description you give us.

When you pay for a consultation, payment is handled by our card processor. We never see or store your full card details.

Video consultations take place in a private room that exists only for your booking. We do not record calls.

We keep a one-way, anonymised fingerprint of the network address used to make a booking, only to stop automated abuse of the booking system.

Why we use it

To arrange, confirm and run your consultation, to reply to your enquiry, and to send you booking confirmations and reminders. Our lawful basis is taking steps at your request before entering into a contract, and performing that contract.

To keep proper business and accounting records, which is a legal obligation.

We do not use your information for marketing unless you separately ask us to, and we never sell it.

Who we share it with

Only the service providers needed to run Courtwise: website hosting, our secure database, our email provider, our video-call provider and our card processor. Each processes your information only on our instructions.

Some of these providers may process data outside the UK. Where they do, the transfer is covered by UK adequacy regulations or approved contractual safeguards.

How long we keep it

Enquiries that don’t lead to work are deleted after 12 months. Booking and payment records are kept for 6 years to meet accounting and legal requirements, then deleted.

Your rights

You can ask to see the information we hold about you, to correct it, to delete it, to restrict or object to how we use it, or to receive a copy in a portable format. Use the contact form or email info@courtwise.org and we will respond within one month.

If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk.