Courtwise
Complaints
We want to put things right if something has gone wrong. Last updated October 2026.
How to complain
Email info@courtwise.org or call 07822 000110, or use the contact form choosing “Something else”, starting your message with “Complaint”. Tell us what happened, when, and what you would like us to do.
We will acknowledge your complaint within 3 working days and send you a full written response within 14 days. If we need longer, we will tell you why and when to expect a reply.
If you are still unhappy
Courtwise is not a firm regulated by the Solicitors Regulation Authority, so complaints about its services cannot be taken to the Legal Ombudsman. You may be able to use your card provider’s chargeback process for payments, or seek advice from Citizens Advice (citizensadvice.org.uk).